IT Technical Support Supervisor - Dong Nai

Mô tả Công việc
Lead a team of IT support staffs to provide IT servicesto end-users at TTI's factories in Dau Giay, Dong Nai and other locations whenrequired.
Troubleshoot incidents, update information, andrestore/deliver IT service requests within Operational Level Agreements/ServiceLevel Agreements, following ITSM best practices.
Monitoring and updating CMDB to ensure IT inventoryaccuracy and up-to-date.Manage and monitor IT assets and software license management.
Complying and contributing to IT policies, standards, SOPand guidelines.
Collaborate with other IT department, users and vendorsto ensure optimal performance and security of IT systems and devices.
Provide training and guidance to users on IT policies andbest practices, promoting knowledge sharing culture.
Compliance with Conversation, Feedback and Recognitions(CFRs) method to build up company's culture.
Participate in and contribute to IT-related projects andinitiatives, in alignment with the goals and objectives of the organization.
Research and offer in-dept technical solutions forcomplex problems or projects.
Evaluating, presenting and discussing with line manageron Objective and Key Results (OKRs)/KPI method in a regular basis.
Perform ad-hoc support as assigned
Lead a team of IT support staffs to provide IT servicesto end-users at TTI's factories in Dau Giay, Dong Nai and other locations whenrequired.
Troubleshoot incidents, update information, andrestore/deliver IT service requests within Operational Level Agreements/ServiceLevel Agreements, following ITSM best practices.
Monitoring and updating CMDB to ensure IT inventoryaccuracy and up-to-date.Manage and monitor IT assets and software license management.
Complying and contributing to IT policies, standards, SOPand guidelines.
Collaborate with other IT department, users and vendorsto ensure optimal performance and security of IT systems and devices.
Provide training and guidance to users on IT policies andbest practices, promoting knowledge sharing culture.
Compliance with Conversation, Feedback and Recognitions(CFRs) method to build up company's culture.
Participate in and contribute to IT-related projects andinitiatives, in alignment with the goals and objectives of the organization.
Research and offer in-dept technical solutions forcomplex problems or projects.
Evaluating, presenting and discussing with line manageron Objective and Key Results (OKRs)/KPI method in a regular basis.
Perform ad-hoc support as assigned