Junior associate, analytics & insights full-time 2024

Job Description
NielsenIQ Customer Success places our clients at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement, and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our clients, retailers, and employees.
Develop a basic knowledge of NielsenIQ Retail Measurement Service and deliver business solutions for client performance tracking
Contribute to client satisfaction through making actionable insights/ error-free timely deliverables/ resolving queries
Support to execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as report, database management, and data quality checks
Support to provide performance overview analysis and business-issue analysis to FMCG clients
Responsible for triaging of customer queries/ request (data, reports, resolution) across client category groups and tracking actions for improvement as needed
Qualifications
Graduates and have 6-12 months of working experience in data analysis, able to work full-time
Good sense of numeric, logical & critical thinking
Ability to work at a fast pace, in virtual and remote environments
Fluent in speaking and writing both English and Vietnamese, customer-orientated communication skill is a plus
Competent in Microsoft Office applications and eager to learn new platforms
Benefits
Additional Information
Competitive package
Be entrusted with your own area of responsibility
Professional working environment
Parking allowance
Opportunity to develop career path at NIQ
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