Due to internal changes within our Polymer team, there is a new open position for a commercial support North African region. To ensure the continued development and follow-up of this important market, we are looking for a new colleague to strengthen our team.
Purpose of the role
In this role, you will take the lead in managing RFQs and providing day-to-day support to our commercial team, ensuring faster customer response times and optimized sales processes. You will play a vital role in maintaining client data accuracy, improving credit control, and ensuring seamless communication with customers and internal stakeholders. Your contribution will directly impact customer satisfaction and sales performance in the North African region.
Key responsibilities
- RFQ Management
Proactively manage, update, and process RFQs from customers, while benchmarking prices with relevant sources to ensure competitive and timely offers. - Commercial Support to Traders & Region Manager
Provide accurate and timely support to customers regarding product details, pricing, order status, and delivery when other team members are unavailable.
Address customer concerns or escalate complex issues as needed. Process sales templates with attention to detail and in line with internal procedures. - Client Database Maintenance
Maintain and regularly update customer information to reflect closed and pending transactions, and ensure an accurate overview of customer exposure. - Credit Control Support
Follow up on overdue payments and share relevant accounting information with the team.
Your profile
- Solid understanding of international trade, RFQ processes, and logistics
- Good knowledge of the market: products, suppliers, customers, and competitors
- Familiarity with compliance, finance, and accounting procedures
- Strong communication skills (written and verbal) in English & French
- Proficiency in Microsoft Office, email tools, and reporting systems
- Detail-oriented and comfortable working with numbers and large datasets
- Strong organizational and planning skills
- A proactive, team-oriented, and results-driven mindset
- Willingness to occasionally travel internationally
You receive customized training from our experienced colleagues and seize the opportunity to further develop your skills with targeted training.
Enter a dynamic work environment full of variety, with excellent long-term growth prospects in an international setting where you have the opportunity to fully develop your talents.
Enjoy an attractive salary package, including a range of fringe benefits such as meal vouchers, hospitalization insurance, and a collective bonus, acknowledging your dedication and contribution.
Step into an open and multicultural work environment, surrounded by knowledgeable and inspiring colleagues who keep the atmosphere vibrant.
At our company, the well-being of our employees is paramount. We offer health and wellness programs and regularly organize opportunities to connect and relax with your colleagues.
Who we are
A Multinational of Belgian Origin Manuchar, headquartered in Antwerp, Belgium, is a leading distributor of chemicals in emerging markets. We complement our Chemical Distribution business with International Trade Services in steel, polymers, and various other raw materials. In 2023, we handled 4 million metric tons of goods, resulting in a turnover of 2.4 billion USD. Our local operations are active in more than 40 countries and 140 locations. Manuchar employs 2,800 professionals worldwide. At Manuchar, "We keep your production running. Anytime. Everywhere."
Interested?
If you're up for the challenge and want to join an internationally fast-growing team of dynamic colleagues, then submit your detailed CV through our online platform CVWarehouse. Feel free to contact Micheline Goossens, Talent Acquisition Specialist, at [protected info] if you have any questions.