Key Account Manager

Location: Phu Nu Building, 20 Nguyen Dang Giai Street, An Khanh Ward, HCMC
Working Hour: Monday - Friday | 9AM - 6PM
Reports to: Commercial Director (Foreigner)
The Key Account Manager is responsible for developing and growing strategic customers across the Food Service, Brand and Customized Products segments.The role focuses on building long-term customer partnerships, driving sales and profitability, developing new business opportunities, and coordinating customized product solutions that meet customer needs.The position will act as a key link between customers and internal functions to ensure commercial opportunities are successfully converted into sustainable business.
Responsibilities
Build and maintain long-term relationships with key accounts across coffee, tea, bakery, restaurant chains, and other Food Service customers.
Develop industry networks and engage key decision-makers across Procurement, R&D, Operations, Marketing, and Management.
Identify customer needs, market trends, and business opportunities, translating insights into growth opportunities aligned with ANDROS' capabilities.
Drive a solution-selling approach by proposing innovative ingredient applications, menu concepts, branded products, and customized solutions.
Collaborate with Technical, NPD, R&D, Marketing, and Supply Chain teams to develop and launch customer-specific solutions.
Lead customer projects from concept to commercial launch, ensuring timely execution and sustainable business growth.
Develop and execute monthly, quarterly, and annual account plans, including sales targets, demand forecasts, and stock availability.
Drive product portfolio growth by promoting new launches and slow-moving products within key accounts.
Lead commercial negotiations, manage pricing and contracts, and work with Finance/Accounting on payment collection and receivables.
Drive the full sales cycle and achieve/exceed assigned sales revenue, volume, and profitability targets.
Delivery customer presentations, product demonstrations, and business proposals to support account development.
Diploma - Experience - Profile
Minimum Diploma level in Business or related field is preferred.
Minimum 5 years of managing strategic accounts within ingredients, foodservice, beverage, dairy, bakery, or related B2B food industries.
Proven record in handling Key Accounts, specifically Tea Chains, Coffee Chains, Bakery Chains, QSRs or restaurant chains preferably in Vietnam
Experience with OEM/Private Label products and customized solutions, with a proven record of leading customer development projects from ideation to commercialization.
Proven record of hitting and exceeding targets.
Experience collaborating with R&D, NPD, and technical teams to develop customized solutions.
Competence
Ability to build relationships and influence multiple stakeholders including Procurement, R&D, Product Development, Marketing, Operations, and Senior Management teams.
Ability to identify opportunities and develop effective sales strategies.
Strong negotiation, consultative sales, communication, and problem-solving skills.
Ability to manage multiple priorities, work independently and as part of a team.
Ability to deliver results and achieve sales targets.
Bilingual with proficiency in English speaking and writing is a plus.
Good computer skills (Microsoft Office, PowerPoint...)