Key Account Manager - Logistics

• Responsible for revenue growth including strategy mapping, account penetration, client relations management and business improvement initiatives.
• Manage overall client relationships to ensure excellent service during implementation, transition to operation and ongoing maintenance of the account.
• Primary point of liaison with client on all business related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope agreement, business improvements, & ongoing performance.
• Maintain overview of account status at all times and report to management as required.
• Strategically partner with product, operations, country offices to ensure continual, consistent service and growth.
• Internal communication to senior management to ensure clarity and alignment of all resources and infrastructure to support sales and profit goals and client operating requirements.
• Lead Quarterly / Monthly Business Reviews with clients with support from country operations and overseas offices.
• Establish business Key Performance Indicators with benchmarks and leverage these KPIs to drive internal process enhancements.
• Achieve annual revenue and profit goals.
• Lead to resolve major complicated freight and logistical challenges with minimum or no cost impact to GOLMAN.
• Develop innovative and profitable solutions in working with other departments within the GOLMAN organization.
• Assist in multi-modal product development efforts based on requirements of client.
• Accountable for ad hoc projects as assigned by management.