Khách Sạn Sheraton Hà Nội Tuyển Dụng Vị Trí Supervisor ReservationsCÔNG TY TNHH GMS GROUP VIỆT NAM
Nơi làm việc: Hà Nội
Ngành nghề: Khách sạn - Nhà hàng, Nhân sự, Nhà hàng khách sạn / Du lịch, Lễ Tân, Dịch vụ, QA-QC/ Thẩm định/ Giám định
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 15/07/2024
Hạn nộp: 16/08/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Yêu cầu
1. Understand Policies and Procedures
2. Guest Relations
3. Communication
4. Working with Other
5. Reservation Services
6. Reservation Processing
7. Guest Relations
2. Guest Relations
3. Communication
4. Working with Other
5. Reservation Services
6. Reservation Processing
7. Guest Relations
Quyền lợi
Attractive remuneration package & 13th-month salary
60 days probation with Full salary & Social Insurance
Attractive monthly service charge (top in the market)
Professional training courses
Professional workplace with young, dynamic, and awesome team members
Duty meal & Uniform provided
Exciting Birthday Parties with awesome gifts
Participate in team building and TakeCare activities of the team and hotel
Health check every year
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (16 hotels & resorts in Vietnam)
Start your career path in the biggest and one of the most prestigious hotel companies worldwide
60 days probation with Full salary & Social Insurance
Attractive monthly service charge (top in the market)
Professional training courses
Professional workplace with young, dynamic, and awesome team members
Duty meal & Uniform provided
Exciting Birthday Parties with awesome gifts
Participate in team building and TakeCare activities of the team and hotel
Health check every year
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (16 hotels & resorts in Vietnam)
Start your career path in the biggest and one of the most prestigious hotel companies worldwide
Giới thiệu công ty
CÔNG TY TNHH GMS GROUP VIỆT NAM việc làm
88 Đồng khởi ( 80 Đông Du) - Phường Bến Nghé - Quận 1 - TP. Hồ Chí Minh
Quy mô: Từ 501 - 1000 nhân viên
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Vị trí Khách Sạn Sheraton Hà Nội Tuyển Dụng Vị Trí Supervisor Reservations do công ty CÔNG TY TNHH GMS GROUP VIỆT NAM tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Khách Sạn Sheraton Hà Nội Tuyển Dụng Vị Trí Supervisor Reservations hoặc công ty CÔNG TY TNHH GMS GROUP VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH GMS GROUP VIỆT NAM việc làm
88 Đồng khởi ( 80 Đông Du) - Phường Bến Nghé - Quận 1 - TP. Hồ Chí Minh
Quy mô: Từ 501 - 1000 nhân viên