Kids Club Supervisor

Supervise the daily opening, operation and closing of the Kids Club in accordance with approved hours, capacity limits and safety procedures.
​Prepare and communicate daily and weekly activity programmes that are age-appropriate, inclusive, engaging and aligned with hotel occupancy and family profiles.
​Ensure every child is properly registered, checked in and released only to the authorised parent or guardian in accordance with established procedures.
​Conduct daily briefings, allocate duties and ensure all Kids Club team members are informed, appropriately groomed and ready before commencing work.
​Welcome children and parents warmly, learn their preferences where possible and explain activities, operating rules, age restrictions and collection arrangements clearly.
​Maintain the Kids Club, play areas, furniture, toys, equipment and storage areas in a clean, organised, hygienic and child-safe condition.
​Inspect toys, games, craft materials, furniture, playground equipment, first-aid supplies and safety devices daily; remove defective items from service immediately.
​Monitor attendance and staffing to maintain approved capacity and supervision ratios, escalating any shortage or overcrowding concern to the Cluster Front Office Manager.
​Apply child safeguarding, missing-child, suspicious-person and unauthorised-collection procedures without exception, requesting Security support whenever required.
​Identify training needs and coach team members in activity delivery, child engagement, safeguarding, hygiene, first aid, emergency response and guest service.
​Maintain complete knowledge of family facilities, hotel services, emergency contacts and activities suitable for children and accompanying families.
​Coordinate closely with Front Office, Housekeeping, Security, Engineering and Food & Beverage to respond promptly to family requests and operational needs.
​Review daily arrivals, departures, groups and family occupancy to anticipate Kids Club demand and special requirements.
​Attend and contribute to briefings, meetings, drills and training sessions as assigned by management.
​Prepare efficient daily and weekly rosters and duty allocations to cover operating hours, peak periods, breaks and planned activities.
​Maintain accurate records of attendance, registration, authorised collection, incidents, injuries, lost property, supplies and activity participation.
​Obtain and record relevant information from parents or guardians regarding allergies, medical conditions, behavioural needs and emergency contacts, while respecting privacy.
​Report maintenance, repair, pest-control and deep-cleaning needs promptly and follow up until hazards are rectified.
​Conduct scheduled safety, hygiene and safeguarding checks and document corrective actions.
​Organise activity demonstrations and refresher training to ensure programmes are delivered consistently and safely.
​Monitor consumable usage and maintain adequate par stocks of arts, crafts, games, cleaning and operating supplies within the approved budget.
​Ensure all team members comply with hotel policies, safeguarding standards, applicable legal requirements and approved supervision procedures.
​Respond calmly to injuries, illness, behavioural concerns or emergencies; provide first aid within certification and activate the Emergency Response Plan when required.
​Handle guest feedback professionally, resolve service concerns within authority and escalate significant matters to the Cluster Front Office Manager.
​Perform any other duties reasonably assigned by management.