Leader Team Nhập Liệu (Tiếng Anh)

Main Responsibilities
Manage and supervise daily Content Team activities.
Ensure the accuracy and quality of hotel content, room, rate, and mapping information.
Monitor team performance and workload distribution.
Develop and improve operational processes and SOPs.
Handle and escalate complex content or mapping issues.
Coordinate with internal teams and external partners to resolve operational matters.
Prepare and review operational reports.
Team Management & Stabilization
Maintain stable team operations and service quality.
Monitor team performance and provide coaching and guidance.
Identify operational risks and implement improvement plans.
Support resource planning and workload management.
New Hire Onboarding & Team Support
Train and guide new team members on systems and workflows.
Prepare onboarding materials and operational documentation.
Monitor new hire progress during probation.
Provide ongoing support to ensure team members perform effectively.