Manager Key Account Management

About The Role The Manager, Key Account Management is a pivotal role within DKSH's Consumer Goods business, responsible for leading and growing Modern Trade (MT) key accounts across major retail chains to maximize sales performance and profitability. This role collaborates closely with cross-functional teams to align commercial strategies, execute customer programs, and drive sustainable market share growth in a fast-paced, results-driven environment.
What You Will Deliver
Build and manage strong relationships with Modern Trade key accounts, including Hypermarkets and Supermarkets, Convenience Stores, Minimarts, and Mom and Baby chains, to maximize sales performance and profitability
Plan, negotiate, and execute trading terms, Joint Business Plans (JBPs), promotional programs, and category initiatives with key customers.
Collaborate with client management, operations, supply chain, and finance teams to ensure effective execution of sales strategies and customer programs.
Analyze market trends, competitive activities, and customer insights to develop and refine account strategies that maintain a competitive advantage.
Deliver accurate sales forecasts, performance reports, and business reviews to customers and key clients.
Track Key Performance Indicators (KPIs) and key account metrics, leveraging data-driven insights to measure success and drive continuous improvement.
Identify and develop new business opportunities within existing accounts and in alignment with company growth objectives, including upselling and cross-selling initiatives.
Negotiate contract renewals and pricing agreements, ensuring mutually beneficial terms for both DKSH and key clients.
Serve as the primary point of contact for key clients, proactively addressing inquiries and resolving issues to deliver exceptional customer experiences.
Stay abreast of industry trends and market developments, anticipating changes in client needs and tailoring solutions to meet evolving requirements.
Administrative duties and coordination tasks as required.
What You Bring
Diploma in Business Studies or Marketing (preferred), or a Degree in Sales, Marketing, or a related field.
Advanced knowledge and understanding of the industry, market landscape, competitive dynamics, and customer behavior.
Proven key account management experience and strong selling skills within the Fast-Moving Consumer Goods (FMCG) sector.
Strong business acumen and analytical mindset, with the ability to translate data into actionable insights.
Strong negotiation and communication skills, with the ability to influence and manage senior stakeholder relationships.
Highly organized, proactive, and adaptable, with the ability to work both independently and collaboratively.
Excellent interpersonal and problem-solving skills.
Demonstrated fluency in English, both written and spoken.
Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint.
Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships.
We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.