About the role:
This position is a department head-level role responsible for leading overall community and property operations for large-scale residential developments, including daily operations, project handover, service quality, and risk management.
During periods of organizational integration, transformation, and expansion, this role will lead cross-functional coordination and resource alignment, ensuring consistent operational direction across departments while supporting management in effective decision-making, operational stability, and resident satisfaction.
The position requires strong cross-departmental leadership and communication capabilities to coordinate effectively with internal teams (Engineering, Customer Service, M&E, Finance, Legal) and external stakeholders (Management Boards, Investors, Authorities), ensuring operational efficiency, service quality, and alignment with company objectives.
Requirements
Minimum 8 years of experience in property management or real estate operations, including supervisory or managerial roles.
Experience in managing or supporting operations and handover for large-scale residential communities (5,000 of units or more).
Previous managerial experience in a property management company or a large-scale real estate
developer.
Strong cross-functional coordination skills across Engineering, Customer Service, M&E, and Finance teams.
Strong communication skills in English, with resilience and accountability in high-pressure environments.
What this job involves:
1. Community Operations & Handover
Lead overall operations of large-scale residential communities
Plan and execute project handovers for new or large-scale projects
Ensure post-handover operational stability, service quality, and risk control
2. Cross-functional Coordination & Integration
Lead cross-functional coordination across Engineering, M&E, Customer Service, Finance, and Legal
Align internal resources to ensure consistent operational executio
3. Resident Relations & Risk Management
Handle escalated resident complaints, disputes, and critical incidents
Maintain resident satisfaction and company reputation
Identify operational risks and implement mitigation measures
4. Team & Manpower Management
Manage team structure, manpower planning, and performance
Support staff training and capability development
Build a stable and efficient operations team
5 .Operational Efficiency & Management Support
Review and improve operational processes and workflows
Support budgeting and cost control initiatives
Provide operational reports and insights for management
6. Operational & Organizational Transformation
Support company transformation initiatives and adjust community operation models
Assist in implementing centralized management, standardized processes, or new operating structures
Lead teams through change while maintaining operational stability