Manufacturing Transformation Consultant (AI Data Platform)

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1. Transformation Design and Delivery
- Diagnose both the management agenda and the on-site reality of a customer's engineering, procurement and production processes, and identify where knowledge and data are lost, duplicated or unusable
- Set the target state and the milestones to reach it with the customer's management, and drive it until the new way of working is actually adopted
2. Customer Onboarding
- Lead the onboarding process for new customers, working with cross-functional teams to provide the training and resources they need
3. Customer Engagement
- Visit the floor. Adoption never begins until the people doing the work are convinced, so you will spend your days with them - understanding how they actually operate, earning their trust, and removing what stands in the way of using the platform
- Gather feedback continuously, address concerns, and turn what you hear on site into the next step of the transformation plan
4. Account Management
- Build and maintain strong, long-lasting relationships with key accounts, from the plant floor to the C-suite, and keep our solutions aligned with the customer's management agenda
5. Product and Industry Knowledge
- Develop an in-depth understanding of our products, and stay ahead of how AI and data are changing manufacturing
- Stay updated on industry trends and best practices to provide valuable insights to customers
6. Renewals and Expansion
- Manage customer renewals, and identify opportunities for upselling or cross-selling in collaboration with the Field Sales team
7. Knowledge and Reporting
- Monitor progress of your own engagements, detect risks early, and design and execute recovery plans on your own initiative
- Report on customer outcomes to leadership, and codify what works into repeatable practices so that the whole team's level rises, not just your own