Market Tele-consultant

Mô tả Công việc
A. Outbound Calling & Lead Management
Perform a minimum of 80 outbound calls per day using the provided database/lead list or leads assigned via the CRM system.
Identify customer needs, key decision-makers (pharmacy owners, head pharmacists), and evaluate potential opportunities for each account.
Build and maintain strong, trusted relationships with pharmacy clients over the phone and via digital channels (Zalo, SMS).
B. Consultation & App Order Conversion
Introduce the app, highlighting key value propositions: competitive prices, guaranteed original sourcing, fast delivery, and attractive loyalty rewards/discounts.
Provide remote onboarding guidance: downloading the app, activating accounts, navigating product catalogs, and completing their first online order.
Persuade pharmacy owners to transition from traditional ordering channels (sales reps/phone calls) to self-ordering directly on the mobile application.
Promote ongoing campaign promotions, special bundle deals, and flash sales on the platform to maximize average order value (AOV).
C. Account Care & Re-order Retention
Conduct periodic follow-up calls with registered pharmacies to remind them of restock schedules and facilitate repeat orders.
Receive and handle customer feedback regarding orders, pricing, or basic app troubleshooting; coordinate with Customer Support and Technical teams for prompt resolution.
Track active pharmacy rates (Active Rate) within assigned lists to maintain stable, recurring order volumes.
D. Reporting & CRM Logging
Accurately log call details, engagement statuses, customer demands, and rejection reasons in the Report immediately after each call.
Monitor personal daily KPIs (call count, talk time, new account activations, generated Marketplace orders, and total GMV).
Submit periodic reports (daily/weekly/monthly) to direct supervisors and propose actionable ideas to optimize call scripts and conversion rates.