Marketing & SalesOcean Network Express (Vietnam) - Hanoi Branch Office

What We Seek
As an organization committed to promoting equal opportunities, we are actively seeking a diverse cohort of graduates and professionals who possess qualities such as intellectual curiosity, positivity, diligence, adaptability, and a proactive approach to challenging conventional norms. Prospective candidates are expected to embody our ONE Core Values.
We embrace individuals from various academic disciplines, where in business, engineering, or science, as we firmly believe that what truly counts are qualities like learning agility, interpersonal skills and leadership potential.
In term of the expanding purpose, we are now seeking for qualified candidate who will join our company and work at Ha Noi Brach office:
JOB DECRIPTION:
- Provide an end-to-end support to customer from instant quotation and instant booking service followed by documentation e.g., BL and Invoice / payment process through self-service platform (eCOM & Mobile App, etc).
- Sales activities to achieve sales targets.
- Engaged in Account Plan maintenance (AP preparation & review) for customers.
- Generate and respond to Sales Leads to promote cargo ex/to Haiphong.
- Coordinate with other Dept. to resolve disputes and share market/customer information to team for further update to Trade Management.
- Pick up service issue (cases) escalated by Customer Care Agents (CCA) & resolve it.
- Primary coordinator for service requests locally (e.g., liaising with other depts, overseas teammates, etc.) to provide prompt case management.
- Owns the final accountability for customer payment behavior and overdue/outstanding amount.