Mô tả công việc
Tóm tắt công việc
1. Team Management
Team Oversight: Lead and mentor engineers located across two countries, fostering a culture of high performance and continuous learning.
Resource Planning: Manage capacity, project timelines, and task distribution to ensure delivery excellence.
Performance Management: Conduct regular 1-on-1s, provide constructive feedback, and support career development paths for team members.
Global Collaboration: Facilitate seamless communication between the two regions, ensuring alignment on goals and standard operating procedures.
2. Technical Strategy & Operations
Tooling Excellence: Act as the Subject Matter Expert (SME) for our core stack, including Dynatrace, Splunk, and ServiceNow.
DevOps Integration: Drive the adoption of Infrastructure as Code (IaC) and automation within the tooling space to reduce manual overhead.
Platform Stability: Ensure the health, security, and scalability of monitoring and management platforms.
Incident & Problem Management: Provide Tier 3 support for complex tooling issues and participate in root cause analysis (RCA).
Hybrid working
Global Training
Performance bonus
Full social insurance, unemployment insurance, health insurance
Personal incident and health insurance
Wonderful and Human focus Environment
Dynamic and young work force
Great working environment (relax corners, PS4, ping-pong table etc.)
Allowances (lunch, parking, mobi, transportation)
Travel opportunities (Inter sites mobility)
Team activities (CSR, Coffee hours, Friday Talking, YEP, ...)
Yêu cầu
Technical Requirements
Operating Systems: Advanced proficiency in Linux administration.
Monitoring & Observability: Expert-level knowledge of Dynatrace (APM, Infrastructure monitoring) and Splunk (log management, dashboarding, and alerting).
ITSM Tools: Hands-on experience with ServiceNow (integrations, CMDB, or workflow automation).
DevOps Skills: Solid understanding of CI/CD pipelines, scripting (Python/Bash), and automation tools (Ansible/Terraform).
Managed Services: (Preferred) Previous experience working within an IT Managed Service (MSP) environment, understanding the nuances of SLAs and multi-tenant support.
Core Competencies
Communication: Excellent verbal and written English skills are mandatory.
Strategic Planning: Ability to look beyond daily tasks to define a long-term roadmap for the Tooling department.
Conflict Resolution: Experience managing remote teams and navigating cultural nuances in a multi-country setup.
Adaptability: Comfortable working in a fast-paced environment with evolving priorities.
Qualifications
Bachelor's degree in computer science, Information Technology, or a related field.
5+ years of technical experience in Tooling, Monitoring, or System Administration.
2+ years of experience in leadership or senior role overseeing engineering talent.
Thông tin khác
Python
DevOps
CI/CD
System Administration
Linux
Splunk
Observability
Ansible
ServiceNow
Bash
ITSM
Terraform
Dynatrace
Thông tin chung