Job Description
Operate, monitor and ensure the availability, stability and performance of the network infrastructure (LAN/WLAN, switches, routers, wireless controllers/APs, IPAM/DNS) for a global customer under a managed service model.
Receive, triage and resolve B-level incidents and requests via the ServiceNow ITSM tool, ensuring compliance with committed SLAs.
Execute standard changes using approved templates; configure devices to the customer's standards and coordinate with site IT within agreed change windows.
Monitor device availability and handle alerts from the monitoring platform (Centreon); keep the monitoring map accurate and up to date.
Perform configuration administration: back up configuration with every change, restore on request or malfunction; update the CMDB/asset records, site details and contacts.
Perform basic performance tuning, identify operational risks early; maintain operational documentation and carry out shift handover.
Escalate complex incidents/changes to the L3 team; comply with the customer's security standards (ISO 27001, NIST, Zero Trust).
Job Requirements
Bachelor's degree in IT, Computer Networking, Telecommunications or equivalent.
Minimum 2 years of experience operating enterprise networks; experience with Cisco devices (switch, router, wireless) is preferred.
Solid networking fundamentals: TCP/IP, VLAN, STP, routing (basic OSPF/BGP), DNS/DHCP/IPAM, Wi-Fi.
Experience working under ITIL/ITSM processes and using a ticketing tool (ServiceNow); familiarity with network monitoring tools.
English proficiency of at least B1 (equivalent to TOEIC 600 - 700) to read technical documents and communicate with the global customer.
Ability to work in a team, work in shifts and handle high pressure.
Preferred candidates:
+ Hold a Cisco CCNA certification or equivalent; a wireless certification is an advantage.
+ Hold an ITIL Foundation certification.
+ Have experience with monitoring tools (Centreon, SolarWinds, Zabbix) and IPAM/DNS.
Benefits:
· Competitive income based on the candidate's capability, 13th-month salary and KPI bonus
· Working time: Monday to Friday, shift 13:00 - 22:00 (supporting a global customer); 15 annual leave days/year and public holidays as regulated
· Opportunities for advanced professional training;
· Opportunity to work on large domestic and international projects (e.g. Japan, Korea, Singapore...)
· Annual salary review;
· FPTCare insurance for yourself and the option to buy FPTCare at a preferential price for your family; periodic health check-up program
· Preferential loan policy for technology staff to buy houses and cars; laptop purchase support policy
· Participation in team-building, vacation, cultural activities and attractive events of FPT IS Company and FPT Corporation
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