Nhân Viên Full-time: Quầy Giao Dịch, Hỗ Trợ Thông Quan & Phân Tích Dữ Liệu 2024CÔNG TY CỔ PHẦN DHL ECOMMERCE SOLUTIONS (VIỆT NAM)

COMPANY INTRODUCTION
DHL - The Logistics company for the world DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit [protected info]
[HCM] RETAIL OUTLET OFFICER
Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận - Địa điểm: Hồ Chí Minh - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Ensure delivery of professional service to all walk-in and account customers at all times.
Proactive selling of DHL services, such as TDD, SII, and PDN, to ensure tap on every business opportunity and acquire optimized revenue
Provide after-sales service to customers by registering special pre-alerts and following up on special customer requests.
Ensure the updated customer information is shared with respective sales, and be responsible for all service-related information being filed and updated.
Answer both walk-in and telephone inquiries.
Provide support in processing the redemption service for the marketing campaign.
Maintain retail outlet clean and tidy.
The incumbent has no direct reports or authority over country lines or functional personnel. Nevertheless, he/she must demonstrate the ability to influence decisions/actions.
REQUIREMENTS
Working experience in the service and sales industry
Bachelor degree
English: Fluent (written and spoken)
BENEFITS
Multifarious benefit programs.
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL values of "Respect and Results".
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 13/8/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
13 applicants
[HN/HCM] CLEARANCE SUPPORT AGENT
Tính chất công việc: Toàn thời gian - Chuyên môn: Xuất nhập khẩu, Logistics - Địa điểm: Hồ Chí Minh; Hà Nội - Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Contact DHL customers (both origin and destination) for clearance-related shipment information or documents when the existing documents or information available are not sufficient for DHL to clear the shipments
Provide customers with duty and tax advice notification and seek payment approval from these customers when the duty and tax amounts payable exceed DHL's payment limits
Collate the clearance documents and coordinate the handover of these documents with the assigned broker for BTO shipments.
Review the "Shipment in Bond" inventory report to ensure that these shipments are worked on a daily basis.
Manage maintenance of the customer instructions and customer general information databases to ensure that the databases are up-to-date and accurate
REQUIREMENTS
Bachelor's degree
2-3 years of working experience in a customs clearance environment
Software skills (Word, Excel, PowerPoint, etc.)
Communication skills (English), spoken and written
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Group Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL Group values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 13/8/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
7 applicants
[HCM/HN] SERVICE QUALITY ANALYST
Mức lương: Thỏa thuận - Tính chất công việc: Toàn thời gian - Chuyên môn: Business/ Data Analyst, Business Intelligence(Phân Tích Kinh Doanh); Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội; Hồ Chí Minh
JOB DESCRIPTION
Interpret and analyze the measurement, monitoring, and action of performance and productivity measures to ensure network operations KPI's are met
Keep track of actions that are taken to address and identify problem areas and monitor performance for improvement
Contribute and participate in field review projects/programs as requested or required
Create user documentation for performance reporting and communication to the user community
Conduct user acceptance testing and implementation support of changes to the reporting systems to ensure the quality of the measurement and reporting is maintained
Investigate into accuracy of performance measurement or reporting, keeping stakeholders appraised of status and raising notifications where necessary
Use existing tools and methodology to conduct in-depth analysis to identify issues, problems, and opportunities
Prepare regular performance reporting (specific or regular) in line with the daily/weekly/monthly reporting schedule
REQUIREMENTS
Bachelor degree
3 years of distribution/transportation experience
Fluent in English (written and spoken)
Commitment to Excel, SQL
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Group Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL Group values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 13/8/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
8 applicants