[NOVOTEL PHU QUOC RESORT] Front Office Manager - Quản lý Lễ tân

Monitor, control and directly impact the room situation in connection with reservation, daily occupancy and room's availability to ensure maximum revenue through effective yield management.
Provide necessary input and vision to key departments to ensure correct room rates, business segmentation and occupancy are achieved as per the business plan.
Participate in the inspection and checking the preparation for VIP's, and ensure that they will receive proper treatment as VIP during their stay.
Responsible for setting the department training tools such as Job Descriptions, standards and procedures and a comprehensive training program as a guideline for the department operations.
Do a daily inspection and control to all Front Office sections, ensure that Front Office Employees perform their daily duties according to required standards. Check and ensure that consistency and correct procedures in the service for guest is maintained from the reservation stages to the final departure.
Keeps total control of the daily room inventory, all room reservations and extensions during peak occupancy. Keep control over the rooms sold and decides closing dates.