Ocean Freight Documentation Specialist Full-Time 2024Công Ty Giao Nhận Toàn Cầu DHL Global Forwarding Việt Nam

1. Overall Job Purposes:
§Processes, handles and distributes all required documents in the shipping area
§Performs booking and booking optimization according to internal guidelines as defined by Product
§Performs pickup arrangement
§Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
§Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
§Interacts with Customer Service, Product, and Global Service Centers, if required
2. Main Tasks & Key Responsibilities:
§Creates and confirms transport order to ensure pickup of the shipment at origin
§Performs booking and booking optimization according to internal guidelines as defined by Product
§Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
§Checks responses from counterparts and finalizes validation of required documents
§Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
§Supports Customer Service in the incident and exception management resolution
§Maintains excellent relationships with suppliers
§Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
§Performs IT systems related tasks to provide up to date information on shipment
§Interacts with Customer Service, Product, and Global Service Centers, if required
3. Qualifications:
§Extensive knowledge of OFR Operations
§Good administrative skills
§Results driven and attention to details
§English Communication
§Customer services skill
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