Officer/executive, Customs Operations - Ha Noi

1 General Description
The purpose of this position is to be responsible to operate the customs operations to ensure in the delivery best-of-class service to internal and external customers. This candidate must have excellent communication and client management skills to maintain positive client relations. This candidate must be a self-starter, who is able to work in a fast-paced and dynamic environment. This candidate must be a team player to ensure good working cooperation between the different Business units locally
The candidate's secondary responsibilities will be to support the Products and the Business Units in advisory and other custom-related matters
2 Specific Accountabilities
Customs Operations
Guide and support all functions in DB Schenker for customs-related requirements
Checking compliance in terms of customs declaration via VNACCS System.
Support the functions and business units and monitor their operative tasks to ensure legal compliance with customs and other regulations
Ensure compliance with country subcontractor management policies and procedures
Perform internal reviews of adherence to global and country standards as well as customer SOPs with regards to customs brokerage and related taxes at BU level.
Collaborate with customers on daily basis to check and verify the shipping docs for customs clearance
Declare customs via VNACCS system
Ensure billing is done timely and accurately
Ensure that the delivery of the shipment is done timely
Subcontractor Management
Ensure that the KPIs are achieved by the subcontractors
Work with suppliers to improve their service if KPIs are not being met
Sales Support
Support Sales, Air, Ocean and Logistics functions in selling Customs Services by providing expert know-how in sales and tender processes.
HSSE
Ensure that HSSE guidance is followed by staff
Understand the HSSE policy of the company
Follow the HSSE policy of the company
Report near misses to Manager / Supervisor