[Online-HCM] Ngân Hàng HSBC Việt Nam Tuyển Dụng Credit Control Assistant Full-Time 2024NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM)

We are currently seeking a high calibre professional to join our team as Credit Control Assistant.
Summary of Main Tasks and Responsibilities:
Calling customers who have delinquent debts with a very standardized engagement Model that purposely drive for the effective and efficient negotiation conversations.
Handling inbound/outbound calls for dunning to ensure that services are delivered in a timely manner of high quality professional services.
Preparing and sending collection letters and emails as per the approved templates and strategy.
Control and compliance: Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:
Remaining compliant with and ensuring awareness of Audit and Group requirements and other internal guidelines.
Ensuring strict compliance with government banking regulations.
Timely implementing internal and external audit points together with any issues raised by external.
Detecting suspicious frauds via calls and timely reporting the case to relevant stakeholders for further investigation.
Maximizing cost effectiveness by meeting the set targets.
Qualifications
Bachelor's Degree in any major.
Open for fresh graduate or 1-3 years of working experience.
Good communication and telecommunication skills.
Good knowledge of core banking products.
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