You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
To qualify + enter customer orders into the operational execution process.
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.
To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).
What we would like you to bring
Last year student in International Business/ Supply Chain/ Logistics, who can take full time internship for 12 months.
Basic knowledge in International Freight Forwarding and import - export process.
Willing to learn, can-do-attitude, responsible, careful, customer-oriented.
Good at communication, problem solving, time and job management skills.
Good command of English.
What's in it for you
Equipment & working environment: laptop and company modern working facilities,...
Perspective: Training offers for professional and personal development.
Teamwork: familiar working atmosphere, various team and company events,...
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