Job Purpose:
The Operations Specialist plays a key role in managing and optimizing the end-to-end sales order process, ensuring smooth coordination across departments, timely delivery, and effective customer communication. This role also supports contract handling, payment follow-up, and continuous process improvement.
Key Responsibilities:
Sales Order Processing
Manage full-cycle sales order processing with accuracy in order entry, pricing, and product details.
Coordinate with
Purchasing and Warehouse teams to confirm stock availability and delivery timelines.
Contract Negotiation Support
Assist in preparing and reviewing sales contracts.
Ensure all terms and conditions are properly documented and aligned with company policies.
Sales Order Tracking
Monitor order status throughout the fulfillment process.
Provide timely updates to internal departments and customers.
Delivery Monitoring
Work closely with logistics and warehouse teams to ensure timely and accurate delivery.
Proactively address delivery issues and communicate with customers.
Customer Payment Follow-up
Track payment schedules and follow up with customers to ensure timely collection.
Collaborate with Finance to resolve payment delays.
Process Management
Collaborate with stakeholders to design or improve operational processes.
Identify inefficiencies and risks in workflows and propose solutions.
Monitor process performance and ensure compliance with internal policies and external regulations.
Required Competencies:
Functional Skills
Sales Order Management
Contract Handling
Payment Follow-up
Document Control
Project Planning & Execution
Analytical Skills
Attention to Detail
Data Tracking & Reporting
Problem-solving
Communication & Collaboration
Cross-functional Teamwork
Customer Communication
Proficiency in English
Digital Competency
Experience with CRM and Business Central systems
Proficiency in Microsoft Office
Familiarity with ISO standards
Organizational Skills
Multitasking
Time Management
Qualifications:
Graduated from university or college with a major in Business Administration, Supply Chain, or a related field.
Minimum 1 years of experience in operations, sales support, or supply chain roles.
Strong interpersonal and organizational skills.
Ability to work independently and collaboratively in a fast-paced environment.