Operations Executive (banking)

Mô tả Công việc
The Operations team is responsible for the end-to-end fulfillment of our processes, ensuring that we deliver a seamless experience to all customers always thru all their interactions with us. This is a fulltime position.
Job Responsibilities
Participate in general operations processing functions, including client onboarding, account servicing, document management, etc
Experience in loan processing (including and not limited to loan application, disbursement, repayment, refund, credit admin, etc.) is an advantage
Ensure timely and prompt processing as per committed SLA
Ensure processes and controls adheres to guidelines (internal, regulatory, etc.)
Ensure timely and effective escalation of potential issues and resolution
Work closely with various internal and external stakeholders (Front Office, Compliance, Credit, etc.) to complete required processing and resolve issues arising
Answer queries on operational processes
Participate in process reviews (including mapping of processes) and system enhancements (requirements gathering, testing, etc.)
Create and maintain operations procedures