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1. Job Summary
The Operations Manager is responsible for overseeing the end-to-end operational activities of our freight forwarding division. This role ensures that all shipments (Air/Ocean, Import/Export) are handled efficiently, cost-effectively, and in full compliance with industry regulations and company standards. The ideal candidate will drive team performance, streamline operational workflows, build strong relationships with carriers and overseas agents, and scale the team from the ground up to support sustainable business growth
2. Key Responsibilities
• Oversee end-to-end freight forwarding operations (Air/Ocean, Import/Export, FCL/LCL), ensuring flawless execution of booking, documentation, customs clearance, and final delivery.
• Monitor daily workloads, eliminate operational bottlenecks, and optimize processes to ensure high accuracy, speed, and cost-efficiency.
• Enforce strict compliance with standard operating procedures (SOP), industry regulations, and safety standards.
• Lead, mentor, and supervise the operations team, ensuring balanced workload distribution and high staff performance.
• Take a pivotal role in shaping the team's structure, standardizing workflows, and setting a clear path for future development and scaling.
• Handle onboarding, training, and talent retention to foster a high-performing and collaborative working environment.
• Build and maintain strong relationships with carriers, shipping lines, co-loaders, and trucking/warehouse vendors.
• Negotiate competitive rates and service terms to maximize profit margins per shipment without compromising service quality.
• Collaborate closely with Sales and
Business Development teams to support key account retention and expansion (with a focus on freehand and nominated businesses).
• Act as the primary escalation point for critical operational issues, delivering prompt and professional customer service solutions.