Mô tả công việc
Primary Responsibilities
- Oversee and manage daily hotel operations across multiple departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Ensure seamless guest experiences by maintaining high service standards and addressing guest concerns promptly.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Monitor financial performance, control costs, and optimize resources to maximize profitability.
- Coordinate with department heads to ensure smooth communication and collaboration.
- Conduct regular staff training programs to enhance skills, improve service, and maintain compliance with hotel standards.
- Monitor health and safety regulations to ensure compliance with local laws and company policies.
- Implement strategies to increase guest satisfaction and handle customer feedback effectively.
- Support the General Manager or Owner in executing business strategies and operational improvements.
- Analyze operational data and prepare reports for management review.
Yêu cầu
- University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies)
- High level of English and of a second language (preferably that spoken by the majority of the hotel clients).
- Knowledge of the workings of all operative departments.
- HR management
- Profitability management
- Clients and marketing management
- Prestige or computer systems used by the hotel.
- 2 years in the same position in hotels of a similar category.
- 2 years in a position immediately below or 1 year in the same position in hotels of a similar category.
Quyền lợi
- Competitive salary
- Two-month probation period with full salary
- Two days off per week
- Social Insurance contributions based on actual salary
- Seniority bonus policy
- Suncare health insurance
- Employee recognition policy for contributions and performance
- Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)
Thông tin khác
Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc,
phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
16/[protected info]
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Quận Tây Hồ - Hà Nội