Operations Officer/executive

Crescent Mall

Địa điểm làm việc: Hồ Chí Minh, Đồng Nai

Hết hạn: 08/06/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: 10 - 12 triệu

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 năm

communication ngân hàng khách sạn tài chính

Mô tả công việc

Contribute towards the smooth and efficient operational management of the Shopping Centre ensuring the comfort and safety of all stakeholders.
Liaise with Operational Contractors, ensuring the delivery of the highest standard of service within agreed time frames and budgetary limits.
Ensure all operations undertaken in the Centre conform with both all relevant regulations and any other relevant legislative requirement applicable to those tasks.
Assist in the development and implementation of the Operations budget.
Assist in ensuring all of the various operational systems and equipment, surface finishes and surrounds are correctly maintained to the various manufacturers' and suppliers' specifications
Participate in the training of contractor staff such as: cleaners, securities, etc... to deliver superior service in order to meet or exceed customer expectation.
Keep up to date with the Operational Maintenance Program and the Operational Schedules.
Assist in the supervision of contractor staff such as: cleaners, securities, etc... and direct them to accomplish all operational functions to agreed standards.
Advise the Operations Manager on all matters relating to potential improvements to the operations, identifying problems or items of concern where necessary
Assist in the ordering, coding and tracking of departmental expenditure, ensuring proper delivery, receipt and secure storage of all ordered items.
Liaise with retailers re operational matters
Investigate complaints by colleagues, tenants and/or shoppers and ensure that quality standards and service are maintained at all times.
Support and participate in the implementation of all risk management guidelines for fire and safety regarding operations, including the proper storage of chemicals, paints...
Assist in the development, implementation & direction of all Emergency and Safety Programs
Be security conscious at all times whilst working in the Centre, car parks and surrounds
Perform special projects and other responsibilities as assigned.
Perform any other duties assigned by the Operations Manager & Associate Director.

Yêu cầu công việc

Fluency in Vietnamese and English, both oral and written essential.
Tertiary qualifications in Facilities Management with relevant Operations Management experience of at least 1 year, working in a similar position or in hotels/hospitality is a plus.
Advanced knowledge of Building Operations and Facilities Management, a sound understanding of Budgeting and Occupational Health & Safety required.
Professional Certification as required by Regulation / Law
Demonstrate Team Leadership and Client Liaison experience
Proficiency on software programs including but not limited to Microsoft Word, Excel and PowerPoint, in addition to Building Management Systems.
Wide-ranging exposure to contract management.
Ability to react quickly in emergency situations and make decisions which may involve the safety of others or a significant amount of money.
Experience in planning and implementation of Fire & Emergency Procedures
Ability to recognize problems or safety hazards and act upon same immediately, troubleshooting and implementing advanced problem-solving skills.
Superior organizational, analytical, reasoning ability, communication, conflict resolution, negotiation and interpersonal skills.
Solid budgeting and report writing skills