Operations Service Manager - German Speaking

As a BPO Operations Service Manager, you are responsible for the effective planning, implementation and monitoring of outsourcing projects in the area of business processes. You will work closely with internal teams and external clients to ensure project goals are met and expectations are exceeded.
Responsibilities:
Project planning and management: Monitoring the implementation of the new project by coordinating internal and external stakeholders for a successful project go-live;
Developing and leading the team.
Risk management, quality control: identify and resolve issues that arise. Ensuring project performance in terms of quality, SLAs, client satisfaction;
Managing financial resources of projects;
Analyzing, designing and consulting solutions to new or expanding client inquiries;
Implementing ISO/ISMS policies and monitoring documents related to information security required by clients;
Continuously researching and generating new ideas to improve operational processes;
Performance evaluation, reporting to supervisors.
Work location: Anna building, Quang Trung Software City, Ward Tan Chanh Hiep, District 12, Ho Chi Minh City