We are hiring for our client in FMCG.
Location
: Empress Tower, 138 - 142 Hai Bà Trưng, Dist. 1, HCMC .
Working time:
Onsite Monday - Friday, flexible WFH on Saturday.
Job Summary
The Order Fulfillment Specialist oversees and manages the complete the process, from customer orders being placed to the products being delivered to the customer. This role plays a key part in ensuring accurate and timely order execution while driving process efficiency across the supply chain.
Key Responsibilities
Order Management
Receive, verify and process orders accurately and efficiently in SAP following regulated SOP, including sales orders, promotion campaign, NPD allocation and POSM.
Plan and optimize truck load while ensuring order cut-off time and requested delivery date at Customers.
Liaise with warehouse, transporters, and sales teams to ensure smooth and timely order fulfillment.
Provide order status updates, handle customer inquiries, and manage returns and exchanges.
Collaborate with related functions such as QA, Logistics, Sales to troubleshoot and resolve any issues that arise during the fulfillment process, such as delays or incorrect items.
Monitor credit limits of the assigned customers in line with credit policy.
Analyze and suggest ways to improve fulfillment processes for greater efficiency and accuracy
Reporting and documentation
Maintain operational reports and tracking on regular basis (daily/ weekly/ monthly).
Maintain accurate records of orders, shipments and billings and update order statuses in the system.
Other tasks assigned by Line Manager.
Requirements
Minimum 1 year of relevant experience in order manangement, logistics, or warehouse operations.
Bachelor degree from a recognized university.
Strong organizational skills and attention to detail.
Excellent problem-solving and communication skills.
Familiarity with logistics or order management software is a plus.
Proficient in English and Microsoft Office.
Proficient in data analysis skills (Microsoft Power platform, SQL, Python, etc.)
Experience with SAP
Ability to work onsite Monday to Friday and ability to work flexible hours on Saturday
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