Order & Shipping Manager

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1. POSITION OVERVIEW
This role owns end-to-end order and shipping execution, leading both the Order Team and Shipping Team. It acts as the key liaison between US HQ, Vietnam furniture suppliers, QA/QC and logistics providers. The position ensures smooth handover between order and shipping functions, and drives on-time, compliant shipments to the US.
2. KEY RESPONSIBILITIES
Order & Production Management
Receive POs from US HQ, allocate orders to Asian suppliers and lead the Order Team to track production, lead time and ship-by dates for on-time delivery.
Coordinate with QA/QC to align production progress with inspection milestones; flag risks early.
Maintain accurate PO, backlog and open order data, keep SAP and shipping information consistent.
Shipping & Logistics Operations
Supervise Shipping Team, review weekly/monthly shipping plans.
Work with carriers and forwarders to secure space and manage container supply.
Approve shipping documents: Commercial Invoice, Packing List, B/L, C/O, ISF, Lacey Act declaration, CPSC if applicable.
Resolve shipment delays, cargo damage claims and freight reconciliation; assign follow-ups to the Shipping Leader.
Cross-team Alignment (Order & Shipping Team)
Establish handover SOP between Order and Shipping teams. Order team shares ready-to-ship info; Shipping team feeds back cutoff, vessel schedule and space constraints.
Run regular sync meetings, resolve gaps including ready date mismatch, post-booking order changes and marking/document revisions.
Ensure data consistency between PO, packing list and loaded cargo.
Team Leadership
Manage, coach and set KPIs for the Order Team, Shipping Team and Shipping Leader.
Delegate daily shipping execution to the Shipping Leader; only high-risk items escalate to this role.
Build and optimize SOPs for PO processing, inspection, booking, documentation and shipment closeout.