Partnership Development Officer (Mandarin-speaking)

Job Purpose:
This role is responsible for serving as the operational backbone of the Partnership Development team, supporting the (Assistant) Manager in the day-to-day execution, coordination, and administration of the Company's partnership channels. This role is the engine that keeps partnerships running smoothly, ensuring partners receive timely, high-quality support, that data and reports are accurate, and that all operational activities are executed with precision and follow-through.
This is a hands-on, detail-oriented, and relationship-driven role that requires strong execution skills, a service mindset, and a genuine passion for building connections that drive business growth.
Main Tasks and Responsibilities:
A. Partnership Operations & Day-to-Day Support
• Serve as the first point of contact for assigned partners, handling daily inquiries, requests, and follow-ups promptly.
• Ensure smooth execution of campaigns, launches, training, events, and incentive programs.
• Prepare and maintain agreements, onboarding checklists, logs, minutes, and correspondence.
• Monitor and follow up on commitments from meetings to ensure timely delivery.
• Attend partner meetings and reviews with or on behalf of the team lead; prepare minutes, coordinate logistics, and support proposals/documentation.
• Collect frontline insights on product, process, and service quality, and relay them for strategic consideration.
• Maintain proper filing of contracts, licenses, regulatory submissions, and communications.
• Monitor spend against approved budgets and flag variances.
• Assist with logistics, venues, invitations, materials, and execution.
B. Sales Support & Partner Activation
• Provide partners with product info, sales tools, and promotional materials.
• Track partner/staff activity and flag issues with proposed actions.
• Conduct product knowledge and basic sales training sessions.
• Distribute sales kits, decks, brochures, and toolkits.
• Support contests and incentive schemes, including tracking, payouts (optional), and communication.
• Address pending proposals, incomplete applications, and not-in-good-order cases to improve conversion.
C. Performance Tracking & Reporting
• Collect and analyze partner sales data (FYP, policy count, activation, persistency, KPIs).
• Create regular reports for team lead and executive management.
• Flag early warning signs of underperformance or lapse risk.
• Keep partner contacts, activities, agreements, and correspondence up to date.
• Assist in drafting business cases, proposals, and presentations for stakeholders.