People & Culture Business Partner (PCBP)

The People & Culture Business Partner (PCBP) works with Pizza Hut Digital & Technology Vietnam to drive business results through people, culture, and inclusivity. This critical and singular role provides thought leadership and execution for the full employee experience, including onboarding, engagement, performance management, bench planning, and development planning for over 50 full-time employees.
Key Responsibilities
Managing Talent:
• Partner with department heads to drive effective internal development and succession planning processes resulting in stronger bench across departments.
• Advise department coaches on general employee relations and performance management issues.
• Facilitate the key HR processes (Goal setting/IDPs/Performance review).
• And keep process top of mind all year with department heads and coaches for the entire organization.
• Lead mid-year people planning with functional clients - department heads and coaches.
• Build strong relationships with all functional partners and serve as a trusted advisor.
• Manage employee life-cycle needs including promotions, transfers, resignations, and terminations.
• Provide thought leadership with talent acquisition team to grow talent pipeline and needed business capabilities.
• Partner with other HR teams on internal people moves and collaborate on people best practices.
• Owns multi-year organizational transformation initiatives, aligning people strategies with long-term business objectives and cultural evolution.
• Design and implement strategic workforce architecture to anticipate market shifts and evolving talent needs within Vietnam.
Developing People:
• Proactively partner with coaches to identify needs and partner on appropriate solutions with Organizational Development to continue to build individual, coach, and organization capability.
• Partner with Pizza Hut Organizational Development as thought partner on development needs, while also providing strong point of view on nominations.
• Serves as the trusted advisor to senior leadership, influencing decisions on organizational structure, talent investments, and cultural transformation.
Driving Organizational Effectiveness:
• Continue to develop an engaging and inclusive culture based on our Pizza Hut People Promise and Culture Values.
• Co-lead engagement survey communications and work directly with Leadership to drive engagement action planning.
• Effectively execute key organizational/leadership changes.
• Lead outside-in thinking to stay current on HR industry news.
• Lead and coordinate all internal engagement activities and company events.
• Drive enterprise-level change management strategies for organizational design and leadership transitions.
• Make critical decisions under ambiguity with significant long-term business impact, balancing risk, compliance, and strategic priorities.
• Establish governance frameworks and oversee risk mitigation for HR operations and contractual obligations.
Total Rewards:
• Partner with Deloitte to oversee the end-to-end payroll cycle, including SHUI (Social - Health - Unemployment Insurance) and PIT (personal income tax).
• Manage group insurance programs and lead annual employee health check planning and implementation.
• Ensure full compliance with Vietnam labor laws; proactively review regulatory updates and recommend adjustments to internal practices.
• Assess labor-related risks and partner with Global HR and Legal to mitigate issues; facilitate conflict resolution between employees and leadership.
• Plan and monitor local HR budgets in alignment with global HR/financial guidelines.
• Manage all employment-related documents including contracts, employee files, liquidations, and other statutory records.
• Maintain accurate employee data on HRIS systems and support global HR system transitions.
• Handle work permit, visa, and temporary residence card matters for expatriate employees in partnership with relevant agencies.
• Arrange business travel logistics (visa, flights, accommodation) for employees when needed.
• Act as principal external contact on people-related and contractual matters, ensuring compliance and safeguarding organizational interests.
Office Administration
• Owning and managing daily office operations, ensuring an efficient, well-organized, and fully functional workplace.
• Lead vendor management, including sourcing, contract negotiation, procurement, and invoice oversight.
• Manage the full employee workplace experience, including onboarding, offboarding, and resolution of administrative needs.
• Plan and execute internal events, logistics, and travel coordination, with full ownership of budgets and delivery.
• Drive office projects and operational improvements, including relocations, renovations, and process optimization.