phân tích dữ liệu và quản lý performance kpis chất lượng giao nhận chuyển phát nhanh (qcc)

Mô tả Công việc
Ensure operations monitoring, controlling
Pro-actively tracking of the performance to against agreed target and tracking compliance to adherence defined standards and processes
Identify performance and compliance gaps on time
Drive/ facilitate operations team's root causes analysis and corrective action plan in case exceptions happen
Promptly and independently initiate corrective action in the event of problems or identifiable service disruptions in order to maintain the given service commitments to customers
In case of critical failure detection or repeat of non-conformity, immediately feedback to corresponding operations lead for reason and resolution & follow up closure
Walk to the floor regularly to have operation insight, build up the relationship & point out the performance gap with Operation team
Performance Reporting
Produce and distribute reports regarding the service quality review. Ensure that reports are effective, timely and consistently analyzed to identify service disruptions as well as opportunities
Drive PUD performance continuous improvement
Responsible to hold periodic review with functions, and walk through existing performance and any potential plans
Identify possibilities that improve the efficiency of process
Provide analytical solutions to drive/facilitate operations team's root causes analysis
Any other ad-hoc requests/ projects