Job Description
Job Purpose
Procurement Manager -
Logistics &
Customs is a senior strategic role responsible for driving procurement excellence across logistics, supply chain, and customs operations. Managing complex, high-value contracts and partnerships, this position ensures cost optimization, compliance with international trade regulations, and risk mitigation in a dynamic marketplace. The role demands deep expertise in logistics pricing, customs governance, and sustainability integration, while leading cross-functional initiatives and influencing senior stakeholders. Ideal candidates combine advanced procurement knowledge with strong leadership, negotiation skills, and the ability to deliver forward-thinking solutions in a global environment.
Organisational Level
Accountabilities
No.
Key Activities
Allocation
I
Strategic Sourcing &
Vendor Management
Develop and execute sourcing strategies for transportation, warehousing, and customs brokerage services, ensuring alignment with Heineken's global procurement standards.
Lead negotiations and manage contracts with logistics service providers (LSPs), customs agents, and freight forwarders.
Monitor vendor performance using KPIs such as on-time delivery, cost per shipment, and customs clearance lead time.
Key decision-making includes:
Which logistics service providers (LSPs), customs agents, and freight forwarders to engage, retain, or replace based on performance, cost, and strategic fit.
What sourcing strategies to apply for transportation, warehousing, and customs services.
How to structure and negotiate contracts, including service levels, pricing models, and termination clauses.
20%
II
Customs Compliance &
Risk Mitigation
Ensure full compliance with customs regulations, including accurate HS code classification, documentation, and duty optimization.
Collaborate with internal stakeholders and external partners to resolve clearance delays and mitigate risks related to import/export operations.
Key decision-making includes:
Which customs processes and documentation standards to enforce to ensure regulatory compliance.
How to classify goods (HS codes) and optimize duties and tariffs.
What actions to take to resolve clearance delays, including escalation paths and coordination with internal and external stakeholders.
20%
III
Logistics Trade Terms &
Cost Optimization
Drive cost transparency and savings through segmentation strategies, rate card standardization, and volume-based pricing models.
Key decision-making includes:
What trade terms to define and implement, including delivery complexity segmentation and customer-specific logistics models.
Which rate card structures and pricing models to adopt, such as volume-based discounts or bundled services.
How to identify and pursue cost-saving opportunities, including route optimization and carrier consolidation.
20%
IV
Performance Monitoring &
Reporting
Own the logistics KPI framework, including mandatory metrics across profitability, capital returns, sustainability, and growth.
Use tools like Power BI and Daily Control Systems (DCS) to monitor performance and support decision-making.
Key decision-making includes:
Which KPIs to monitor and report, including on-time delivery, cost per shipment, customs clearance lead time, and sustainability metrics.
How to interpret performance data and identify areas for improvement.
What corrective actions to take when performance falls below targets.
20%
V
Stakeholder Collaboration
Partner with Supply Chain, Finance, Legal, and Commercial teams to ensure logistics and customs strategies support business continuity and cost efficiency.
Act as the procurement lead in cross-functional initiatives such as C2S (Customer to Supply) and Joint Business Planning (JBP)
Align logistics and customs strategies with broader business continuity and cost-efficiency goals.
20%
Stakeholders
Internal
Heineken Vietnam
HR (Safety)
Finance (SCBC, SBC, Tax)
CA (Sustainability)
Legal - up to Head of Legal
Supply Chain (Brewery, CS&L, Techno)
P&CI
Heineken APAC (Regional)
Procurement
Heineken Global
Procurement
Supply Chain
CA
External
Suppliers
Local / Regional
Position profile
Qualifications
Bachelor's degree in Business Administration, Supply Chain Management, Engineering, or related field;
Knowledge of international trade compliance, sustainability frameworks, and risk management preferred.
Experience / skills required
10+ years of progressive experience in procurement and particularly in logistics, supply chain and customs operations & management.
Deep knowledge of logistics marketplace and commercial pricing of logistics modes
Proven experience in negotiating with customs authorities and regulatory bodies; exposure to sustainability-driven logistics strategies and risk mitigation
Language(s)
Fluent in Vietnamese and English (written and spoken); ability to articulate and communicate effectively with local and global stakeholders
Functional Competencies
Advanced ability to partner with logistics supplier in forward-thinking strategic development, risk mitigation and relationship building
Demonstrated ability to communicate and negotiate with regulatory bodies and Customs authorities, representing the company's interests
Excellent interpersonal skills to communicate & problem-solving under high pressure situations
Knowledge across multiple domains of supply chain management such as production sourcing,
purchasing, logistics/3PL, ...
Proven track record in managing complex, high value contracts and applying cost optimization in logistics and customs management
Demonstrated ability to apply digital tools for logistics optimization and sustainability integration
Leadership &
Others:
Proven ability to lead and develop high-performing teams, build succession pipelines, and foster a culture of continuous improvement.
Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders
Proven ability to lead change management on cross-border initiatives, embed sustainability and compliance in upstream procurement processes.