Product Compliance Specialist

Under close supervision, the Specialist, Product Stewardship - Footwear & Equipment Testing Services supports material and product testing for the Footwear and Equipment product categories. The role ensures applicants, including vendors, factories, and material suppliers, complete required electronic Test Request Forms (eTRFs) accurately and on time. It also coordinates with assigned in-house certified laboratories and nominated third-party laboratories to complete testing and upload results to the testing platform. The Specialist reviews test reports, follows defined procedures for exceptions and failures, supports corrective actions and retest approvals, and issues test report dispositions to support shipment decisions for materials and finished products. The role also supports stakeholder training on testing requirements and provides testing data and insights to the Product Stewardship Standard Setting team to support updates to standards and requirements.
PRINCIPAL ACCOUNTABILITIES
Testing Request and eTRF Coordination
• Set up and track testing requests for Footwear and Equipment materials and finished products in the testing platform.
• Ensure applicants complete required eTRFs accurately and on time, following established procedures.
• Verify that testing requests are complete before routing them to assigned in-house certified laboratories or nominated third-party laboratories.
• Maintain accurate testing records and status updates in the platform.
Laboratory Coordination and Testing Support
• Coordinate with assigned in-house certified laboratories and nominated third-party laboratories to support timely testing completion.
• Monitor the upload of complete test results to the testing platform.
• Follow up on missing information, delayed reports, and basic report issues in line with standard procedures.
Test Report Review and Corrective Action Support
• Review test reports for completeness, accuracy, and compliance with applicable testing requirements.
• Identify exceptions and failures and follow defined processes to obtain corrective actions from applicants.
• Support the review of corrective actions and retest requests using established guidelines.
• Escalate non-routine or unresolved issues to the supervisor or appropriate internal stakeholders.
Disposition and Shipment Support
• Issue test report dispositions based on test results, corrective actions, retest outcomes, and established requirements.
• Communicate approval, hold, or rejection decisions clearly and on time to support shipment decisions for materials and finished products.
• Maintain complete documentation of disposition decisions for traceability and review.
Training and Stakeholder Support
• Support training for internal stakeholders and external partners on testing requirements, processes, and platform use.
• Provide clear technical guidance to support understanding and execution of testing requirements.
Standards Support and Data Input
• Provide testing data, recurring issues, and factual input to support the Product Stewardship Standard Setting team.
• Share testing observations and stakeholder feedback to support continuous improvement.