Product Operation Assistant Manager

I. Job Summary:
We are looking for a reliable Assistant Product Support Manager who will develop the product, strategic, operation process and management systems, ensuring the rest of the staff has adequate support to work efficiently.
The ideal candidate will be competent in prioritizing and working with little supervision. He/she will be self-motivated and trustworthy.
II. Key Roles & Responsibilities
Product Operation Assistant Manager performs a wide range of duties including some or all of the following:
Define and implement product operation (35%)
Thoroughly understand business/operation process and provide/suggest solution
Define process, framework for operation process to meet business need and regulation requirement
Execute and monitor new product and process, measure the efficiency
Develop and maintain process manual, guideline of product/process document
Define and implement report and process to monitor product's performance post-launching for enhancing and improvement as needed
Provide solution to handle operation issue occurs
2.Manage system development request to launch new product/ business includes (30%)
Co-work with all departments to define and gather information of business requirement document
Setup implementation plan and follow up with related departments to ensure tasks are done as per plan
Conduct UAT process to ensure technical feasibility for launching
Monitor performance and request for enhancement as needed
3.People development (15%)
Contribute to team performance and maintain strong team
4.Other tasks assigned by Head of Division/Department from time to time (20%)