Mô tả công việc
1. Web/App Operations
Manage and update product content, banners, and information on Web/App platforms
Ensure content accuracy and timely updates across digital channels
Monitor website/app performance and coordinate issue resolution when needed
2. Product Performance & User Analysis
Track and analyze product performance metrics (traffic, conversion, engagement, retention)
Build and maintain dashboards/reports to support business and product decisions
Analyze user behavior and identify drop-off points or improvement opportunities
3. Product Optimization
Propose improvements to enhance user experience and optimize product performance
Work closely with Product, Marketing, and Tech teams to improve digital journeys and feature effectiveness
Support testing and evaluation of new product features or enhancements
4. Cross-functional Coordination
Collaborate with stakeholders to ensure smooth execution of product initiatives
Coordinate with technical teams to clarify requirements and support implementation
Follow up project timelines and support issue tracking during rollout phases
Yêu cầu
Bachelor's degree in Business, Marketing, E-commerce, Information Systems, or related fields
1-3 years of experience in Product Operations, Digital Operations, E-commerce, or related roles
Strong analytical mindset and problem-solving skills
Familiar with Web/App operations and user behavior analysis
Experience with dashboard/reporting tools (Excel, GA4, Power BI, etc.) is a plus
Good communication and cross-functional collaboration skills
Basic English reading skills preferred
Quyền lợi
Competitive income and performance-based bonus
13th month salary and KPI bonuses
Opportunity to work on digital product and customer experience optimization projects
Training programs aligned with job requirements
Full social, health, and unemployment insurance
Annual salary review based on performance
Clear career development path
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Cử nhân
Kinh nghiệm
1 - 2 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
CNTT - Phần mềm
Thông tin chung