1. New Product Development
Gather customer requirements and create solution descriptions for new EV charging products.
Develop technical specifications, use cases, and test cases.
Collaborate with the China R&D team to ensure product development aligns with market requirements.
2. Product Testing & Validation
Conduct tests based on technical specifications, test cases, and use cases.
Assess compatibility between chargers and various EV models.
Verify system connectivity and OCPP backend integration.
Work directly with customers for product approval and certification.
3. Product Improvement
Collect and analyze feedback from after-sales teams to identify improvement areas.
Propose product enhancements to improve performance, stability, usability, and reduce error rates.
Coordinate with R&D China to implement improvement actions.
4. After-
Sales Technical Support
Provide Level 2 technical support for complex product issues.
Conduct regular technical training sessions for after-sales service teams.