Role: Program Management - Technical Project Manager
Employment: Contract - 1 year
Experience: 3 to 5 years
Location: Remote - Hanoi, Vietnam
As a Technical Project Manager, from pre-sales through to integration and performance, you will be an end-to-end trusted advisor to customers, managing their engagement with our platform and building technical solutions. In a high-impact, fast-paced environment you'll be project managing, problem-solving and building close relationships with customers across many industries.
Key roles and responsibilities:
Advocating best practice for the customer and internal teams during product design, development and implementation
Being the central point of contact for customers and leading the integrated account team delivering customer success
Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
Communicating with internal, external customers and partners to share information and deliverables
Key Requirements:
Demonstrate experience in a customer-facing role within the information technology industry
Experience of managing and delivering technical customer projects successfully
Experience of working with network technologies, web performance or media related technologies, methodologies and/or architectures
Demonstrate experience in delivering technical projects with an ability to manage multiple priorities
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