The main missions of the Services Project Lead are:
to manage executions of Field Services customer projects which are executed within Field Services organization. following applicable company policies and processes (main one being SDB: Services Business Project Process - or CPP light)
to lead functionally the project team (Design, Planning,
Purchasing, Contract, On-site) to insure full customer satisfaction, safety compliance and financial performance.
to manage the relationship with the customer and third parties within project scope and accountable for the execution of the project in line with the contract & specifications.
Essential Responsibilities
Lead the project team through task planning, follow progresses in line with scope of work and deliverables till completion. Animate the communication within the team.
Manage project contract ensuring fulfillment of Schneider Electric contractual obligations and application of its contractual rights.
Systematic review of deviations against specifications, or additional customer requests, in order to generate additional revenue.
Take full accountability over project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition as per forecast.
Ensure all appropriate actions to timely recover customer receivables (payments...) are done with the support of shared functions.
Monitor and control Project progress versus budget spending. Strive for gross margin improvement.
Ensure full & effective reporting to management (reports, project reviews, ...). Inform timely the management about project events impacting project performance or compliance with governance principles.
Identify and alert on execution risks. Be proactive in resolving associated issues. Escalate to Sales to manage claims & variation orders.
Is responsible of the proper implementation of Schneider Electric safety standards all along project execution, and for all parties (Schneider and subcontractors)
Act as primary point of contact for the customer, lead project team interaction (correspondences, emails, calls, meetings, ...) to ensure consistent execution and secure customer satisfaction.
Continuously monitor customer satisfaction, and strive for improvement. Lead the issue resolution (hot loop) in the project and provide inputs for continuous improvement (cold loop).
Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.
Main interactions:
Customers, Outside/inside services sales, Operations director, Coordinators, Design, Technical support, order management, Supply chain, Site team
Key Success Factors
Good project management practices with special attention on site logistic.
Good customer intimacy
Good collaboration with sales team for change order management
Education & Skills:
University Degree (Engineering and/or Business)
University Master Degree is a plus
Technical requirements
Medium and Low Voltage distribution solutions and/or UPS solutions
Mastering project management software tools (MS Excel, MS Project)
Language requirements
English fluency is a must
Another language will be valuable