QA Manager

1. Key responsibility
1.1 Quality Strategy & System Management
• Lead the development and implementation of quality plans, policies, and
objectives aligned with company strategy and customer requirements.
• Establish, maintain, and continuously improve the Quality Management
System (QMS) in compliance with local legislation, international
standards, and buyer-specific requirements.
• Oversee QMS performance across factories and ensure its effectiveness
through regular reviews, audits, and corrective actions.
• Organize and conduct internal quality audits; follow up on audit findings
and support continuous improvement initiatives.
1.2. Product Quality Assurance
• Ensure consistent product quality at all stages - from product
development, bulk production to final shipment - in alignment with
customer expectations.
• Collaborate with merchandising, technical, and production teams to
resolve quality issues and implement preventive measures.
• Provide guidance and final decision-making on quality-related
escalations, product conformance, and risk evaluation.
1.3. Laboratory & Technical Testing Oversight
• Supervise operations of in-house laboratories (Lab) including testing
protocols for raw materials, trims, and finished goods.
• Ensure labs meet industry standards and buyer requirements in terms of
equipment, calibration, and test result accuracy.
• Evaluate test reports, support innovation in materials, and ensure lab
capabilities support product and compliance needs.
1.4. Customer & Compliance Management
• Ensure full compliance with buyer requirements, including product specs,
safety, labeling, and performance.
• Lead preparations for third-party audits and buyer inspections related to
quality and Corporate Social Responsibility (CSR).
• Monitor and support implementation of CSR-related standards (e.g. BSCI,
WRAP, SLCP, Higg Index) in collaboration with HR and compliance teams.
1.5. People Management & Cross-functional Collaboration
• Lead, coach, and develop the Quality Assurance and Technical teams
through clear goal-setting, performance tracking, and career
development plans.
• Promote a culture of ownership, teamwork, and continuous learning
within the QA organization and across departments.
• Facilitate close cooperation with merchandising, R&D, and manufacturing
units to embed quality mindset in the product lifecycle.
1.6. Others
• Provide strategic guidance to top management regarding risks, trends,
and opportunities in quality and compliance.
• Participate in supplier evaluation and onboarding to ensure upstream
quality control.
• Other responsibilities may be discussed and elaborated during the
interview process.