Responsibilities
Review and implement the end-to-end QA framework for sourcing operations - from grower onboarding through to produce acceptance at the factory gate
Develop and maintain SOPs, inspection checklists, audit protocols, and grower compliance documentation
Create and manage the grower risk assessment process - evaluate farm practices, chemical usage, water sources, hygiene conditions, and traceability systems for all new and existing suppliers
Plan and execute the field inspection and audit calendar; conduct both scheduled and unannounced audits at grower sites and pack-houses
Own the certification compliance roadmap - ensure all sourcing operations meet VietGAP, GlobalGAP, and organic certification standards; lead preparations for external audits
Establish non-conformance management processes: issue NCRs, define corrective actions, track closure, and analyse trends to prevent recurrence
Set up and manage pesticide residue testing protocols - coordinate sample collection schedules, lab relationships, and results tracking
Build supplier quality scorecards based on inspection data, audit results, rejection rates, and corrective action history; report performance to leadership
Train and coach growers on food safety best practices, certification requirements, and how to meet DHF quality standards
Collaborate with agronomists on crop health and pre-harvest quality assessments; work with procurement to align quality requirements with
purchasing decisions
Ensure all QA documentation is audit-ready at all times - build systems for record-keeping, traceability, and data management
Recruit, manage, and develop QC officers as the team grows; set clear standards for inspection quality and field reporting
Continuously improve QA processes based on field data, customer feedback, and evolving certification requirements