About the Position
The QA/QC Manager will oversee all quality assurance activities at Marou's chocolate factory, ensuring that products meet the company's standards for safety, consistency, and excellence. The role manages QA processes, implements and enhances quality systems, and leads internal audits and training to ensure compliance with internal standards and external regulations.
This position is suited to a candidate with a strong background in food manufacturing and a passion for quality throughout the production process.
Responsibilities
Quality Management System
- Lead the QA/QC team in establishing, improving, and maintaining food safety certifications, including HACCP, FSSC 22000, Halal, FSMA, Organic, and Carbon Footprint certifications.
- Ensure factory compliance with Vietnamese food safety regulations and export-market requirements, including those of the United States, European Union, and Singapore.
- Establish, maintain, and periodically verify the effectiveness of traceability and product-recall systems for raw materials, work-in-progress, and finished goods.
- Collaborate with Sourcing, Warehouse, Sales and Marketing, and Production teams to develop and maintain quality and food-safety procedures.
- Review and approve product labeling information, marketing claims, product registration and declaration dossiers, Certificates of Analysis, product specifications, health certificates, and other quality documentation.
- Coordinate with the Sales team to address customer complaints and manage the Corrective and Preventive Action process.
- Maintain and update the QA/QC department's quality system on the ERP platform.
- Conduct internal audits, supplier audits, and monthly quality meetings.
- Drive product-quality improvements based on non-conformities and CAPA results.
- Prepare budgets and control team-related costs, including pest control, sanitation, and testing services.
Product Quality and Improvement
- Work with the R&D team on food-safety risk assessments and the development of manufacturing processes for new products.
- Manage product labeling, including updates and approvals for new designs.
- Handle product documentation, including self-declarations, specifications, Certificates of Analysis, quality letters, and health certificates.
- Oversee the internal laboratory's microbiology and chemical testing operations.
- Monitor the quality and food safety of raw materials, work-in-progress, and finished goods according to the testing plan.
- Manage product-registration processes for all products.
- Stay current on local and international food laws and regulations.
Internal Training
- Conduct hygiene and safety training for production staff.
- Provide technical and process training for QA/QC staff.
Ideal Candidate Traits
Mindset and Approach
- Proactive and solution-oriented, with the ability to anticipate and resolve potential quality issues.
- Detail-oriented and analytical, with the ability to maintain high quality standards and analyze root causes.
- Committed to continuous improvement of processes and systems.
- Collaborative and effective when working cross-functionally with production, maintenance, supply chain, production, and warehouse teams.
Technical Skills
- In-depth knowledge of QA systems and standards, such as HACCP, ISO 9001, FSSC 22000, FDA requirements, and EU regulations.
- Strong understanding of food-safety regulations and processes.
- Experience with internal audits, root-cause analysis, and CAPA.
- Familiarity with production workflows and common risks in food manufacturing.
- Knowledge of risk assessment in new product development and packaging safety and quality.
General Skills
- Excellent communication and reporting skills.
- Strong leadership and people-management capabilities.
- Problem-solving and decision-making skills under pressure.
- Comfortable working in a fast-paced, hands-on factory environment.
Qualifications and Experience
- Bachelor's degree or higher in Food Science, Quality Management, or a related field.
- At least 5 years of experience in QA/QC roles, including at least 3 years in a leadership position.
- Experience in food and beverage production or F&B retail is highly preferred.
- Certification in QA or food-safety systems, such as HACCP, ISO 22000, or FSSC 22000, is preferred.
- Strong passion for the food technology field.
Workplace Commitment
Marou fosters a transparent, diverse, and inclusive workplace. Recruitment and career-development decisions are based on qualifications, skills, and experience. The company is committed to equal opportunities for learning and growth, fair compensation, safe working conditions, and a respectful workplace free from harassment and discrimination.
Personal Data Processing Notice
Candidates are required to review and consent to Marou's Personal Data Processing Notice for the purpose of assessing suitability and preparing for potential employment.
Working time: Monday - Friday
Working location: Green Building, 160 Street B2, An Loi Dong Ward, Thu Duc City, HCMC