Qualitative Researcher cum Moderator

RMIT University Commitment
RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.
Why RMIT University Vietnam?
RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 123rd globally and 10th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University
Rewards and Benefits:
- Competitive salary package starting from 33,014,000 VND and allowances
- 20 paid annual leave, carer leave and public holidays (Christmas and Tet Holidays)
- Private health insurance and wellness programs
- Professional development and career advancement
- Relocation and visa support
- Access to state-of-the-art facilities and resources
- A vibrant and diverse campus life and more!
RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer to Work for in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: www.rmit.edu.vn/careers
Position Summary
RMIT Vietnam's Market Intelligence & Analytics Department seeks a motivated Qualitative Researcher cum Moderator to drive qualitative studies, collaborate with stakeholders, and enhance customer insights. Responsibilities include strategic development, research execution, and dissemination of actionable insights. The role requires expertise in education markets, leadership skills, and effective communication with internal and external stakeholders in Vietnam and Melbourne. The position is primarily in HCMC but covers other regional markets as directed by the university.
Reporting Line
Reports to: Senior Manager, Market Intelligence & Analytics
Direct reports: None
Key Accountabilities
- Work with relevant stakeholders (e.g. schools, recruitments, marketing, etc.) and other team members to identify clear, concise project objectives.
- Lead design qualitative market research projects and/or contribute to design of multi-phased projects that inform and enhance decision making including but not limited to Products, Pricing, Brand and Market Performance.
- Takes a lead role to formulate, articulate and validate hypotheses to help build appropriate, relevant, and impactful stories.
- Manage implementation options with internal stakeholders and external agencies, including respondent's selection and randomization process. Manage and help conduct qualitative fieldworks according to plan.
- Moderating both face-to-face and virtual focus groups/workshops, in-depth interviews, and digital online communities
- Develops and disseminates necessary project materials to research team and partner agencies, including but not limited to proposals, discussion/interview guides, concepts, memos, summaries, etc.
- Crafting reports and presentations independently and collaboratively to translate qualitative insights into actionable recommendations targeting top managing team and other related stakeholders in the university.
- Supports data collection and analytical needs for research projects.
- Oversees internal research procedures and maintains confidentiality of participant information; ensures compliance with RMIT Privacy, Compliance, Risk & Regulation; suggest and implement processes and tools that enables the digital, regional expansion initiatives of the university.
- Performs other related work as needed.