quality Specialist (3d)

Quick re-train, coaching
- Monitor in-house staff and part-timer/vendor those who have low performance to designing proper training and coaching.
- Deliver training content and materials.
- Deliver the course to with right audience, suitable capacity, and time duration to ensure effective training.
- Trainer content storage.
- Ensure Trainees access the platform.
- Organize & manage classes and track training calendar both offline & online in areas of technical assignment.
- Set up a trainee evaluation system for timely improvement.
- Training delivery: Choose an appropriate delivery method to achieve training objectives.
- Evaluate trainee's platform using technical skills periodically to ensure effectiveness after training.
- Live production performance follow-up: Follow up on live production performance and report to related departments for proper actions.
Client complaints (Re-active)
- Investigation of customers' complaints: Analyze the root cause of
complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
- Propose and implement short-term and long-term solutions for quality issues.
- Coordinate with other stakeholders to ensure the agreed solutions are followed and implemented.
Maintaining quality (Pro-active)
- Apply to procedure
- Internal Audit
- Use inspection and test plan to proactive control quality in the in-process
- Apply to the quality management system
Quality system procedures
- Design and update workflow of producing a product
- Update various systems (Lychee, EPT, etc.) when there is a change to a product
Onboarding new clients
- Organize and supervise the new client test in production to ensure the quality meets client expectations
- Leading the processing time test
- Coordinate with other stakeholders to ensure smooth onboarding.
- Continuously monitor quality and client feedback after launching
Internal production optimization
- Come up with new ideas for optimization and follow Design thinking framework (Ideate -> POC -> Test -> Implement)
- Implement optimization, new technology, new software into production