Mô tả công việc
Job brief:
To lead the Service Improvement Plan (SIP) with continuous improvement initiatives to reduce call rates and improve service delivery to Vietnam Banking and Retail customers.
About the role:
1. To lead the Service Improvement Plan (SIP) with continuous improvement initiatives to reduce call rates and improve service delivery to Vietnam Banking and Retail customers:
2. Support and provide expertise and training to the local service team to be service-ready for DN Series, to deliver customer solutions and support internal teams to meet their KPIs:
a. Collaborate with Technical Support on training for Field Service Engineer:
- Work with Service team at L2 level to address and deliver solutions to the whole team. Manage problem escalations via Jira and keep track of the problem tickets on time.
- Work with other team members to ensure technical issues have been resolved on time.
- Manage problem ticket issues and coordinate with global support team, Professional Services team to investigate and deploy solution.
- Synchronizing service ATM install base with Finance team.
b. ISO Management:
- Quality Assurance for ISO.
- Ensure all ISO forms/ policies/ processes be oriented to new employees and well documented.
- Coordinate to renew Certificate annually.
Yêu cầu
- Have 4-6 years of knowledge and experience in process re-engineering, documentation, ISO certification, and continuous improvement initiatives.
- Preferably to have technical knowledge in ATM, i.e. 3-5 years of experience as a Technical Specialist in ATM machines
- High level of maturity, able to present trainings in front of crowds and communicate with confidence to internal stakeholders from different geographical location.
Benefit:
- A professional, inclusive, people-oriented working environment
- Attractive and competitive salary and bonus schemes
- 13th-month salary
- Performance-based incentives: business bonuses, sales incentives, and outstanding employee awards
- Annual leave starting from 14 days per year
- Comprehensive health insurance for employees and their families
- Transportation, phone, and laptop allowances
- Various employee engagement activities such as team building, company outings, Happy Friday, Hello Monday, Sharing & Caring, and more
Quyền lợi
Thưởng
- Attractive and competitive salary and bonus schemes
-13th-month salary.
- Performance-based incentives: business bonuses, sales incentives, and outstanding employee awards.
Chăm sóc sức khoẻ
- Comprehensive health insurance for employees and their families.
Nghỉ phép có lương
- Annual leave starting from 14 days per year.
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Thông tin khác
NGÀY ĐĂNG
19/11/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Data Engineer/Data Analyst/AI
KỸ NĂNG
Quality Management, Continuous Improvement, Quality Certification, Reengineering, Training Development
LĨNH VỰC
Hệ thống CNTT & Thiết bị
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- Tòa nhà Charmvit, 117 Trần Duy Hưng, Trung Hoà, Cầu Giấy,