Mô tả công việc
Key Objectives:
Finance: Achieve EBITDA ≥ 10%; Same-Store Sales Growth (SSSG) ≥ 10%
Customer: Attain ≥ 100 Google ratings; ≥ 200 new member registrations
Process: Maintain QSC&W (Quality, Service, Cleanliness & Wow) score ≥ 90%; Speed of service < 15 minutes
People: Drive sales per employee > 50 million VND; Keep turnover rate < 10%
Main Responsibilities:
1. Financial Planning & Management
Develop financial plans and manage overall restaurant financial performance.
Set monthly Balanced Scorecard (BSC) targets & KPIs and create execution plans.
Track BSC & KPIs, analyze variances, and propose corrective actions.
2. Operations & Service Quality Management
Ensure outstanding execution of QSC&W standards (Quality, Service, Cleanliness & Wow).
Optimize guest flow and internal processes to deliver fast and seamless customer experiences (speed of service).
3. Team Development & Customer-Centric Culture
Lead and develop the restaurant team.
Act as a role model in promoting PACC culture (People - Active - Creativity - Customer).
4. Business Development & Branch Marketing
Coordinate with Marketing to execute promotional programs, local events, and neighborhood sales initiatives.
Build relationships with partners, authorities, and the local community.
Yêu cầu
Bachelor's degree in Restaurant Management, Tourism & Hospitality, or related field.
Minimum 3 years of managerial experience in a restaurant chain with ≥ 200 seats.
Proficiency in Balanced Scorecard (BSC) management and financial reporting analysis.
Strong leadership, communication, problem-solving, and decision-making skills.
Ability to work under high pressure and flexible working hours.
Quyền lợi
Allowances: Meal, phone, gas, and responsibility allowance.
Welfare: Health check-ups, birthday/marriage/baby/illness/death gifts.
Discounts: Enjoy BA GÁC's services with employee discounts.
Bonuses: Holiday bonuses (2/9, 30/[protected info]th month bonus (based on performance), and monthly/quarterly KPI bonus.
Career Growth: competency reassessment and promotion opportunities.
Culture: Staff bonding activities and an annual year-end party.
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 7 (từ 15:00 đến 23:00)
Thông tin chung
Nơi làm việc
- Hồ Chí Minh: 39 Xuân Thủy, Phường An Khánh (Phường An Khánh thuộc Thành phố Thủ Đức cũ)