Receptionist in 4 star Hotel-Urgent ( Female )

- Ensure professionalism and accuracy with information and billing during guest' arrival and departure.
- Achieve an accurate and logical work sequence.
- Follow procedure for cash and security at Front Desk.
- Ensure reservations have correct tariffs and up-selling techniques.
- Ensure message are accurate and passed on promptly.
- Provide business corner service as required, with correct charges posted to guests.
- Positively respond to all queries (both internal and external), redirect to department as required.
- Maintain a positive selling approach to optimize yield in both occupancy and rates.
Providing wake up call to guest and ensure these received. Order newspapers as necessary