recreation Supervisor | giám sát bộ phận giải trí

• Receive activities booking from in-house guest and outside guest and ensure accurate recording within the booking system
• Distribute activity tasks to activity officers during their duty.
• To ensure all the equipment, set up is ready before activity conducted.
• Manage the bookings, emails, events and activities requested.
• Ensure that all departmental reports and forms are completed accurately and punctually
• Ensure that guest expectations are met or exceeded by providing an efficient, friendly and attentive service during their stay
• Knows all our products (Sports & Recreation) and promotes, up selling to guest if any chance.
• Has detailed understanding of safety procedures and follow
• Handle customer complaints effectively or reports them to superior
• Ensure the established programs are followed and supervised successfully.
• Ensure department materials are sufficient to avoid cancellation on activities.
• Maintain constant communication with all supervisors and subordinates.
• Coordinate with the different departmental heads on joint activities programs and assist other departments when required.
• Control the expenditure of material within the department and its sections.
• Complete task that have been outlined from superior.
• Ensure that all towels are regularly sent to Laundry for cleaning and sufficient stocks are at store
• Notify superior on all damages or breakdowns detected in the work area and any materials which are used for guest convenience.
• Assist in any set up of any function, event organized by any department requiring assistance
• Perform any other duty/duties that may be assigned to him/her by his/ her department head.
• Supervise, and if necessary, discipline Associates under direct control.
• Prepare staff shift rosters, assign duties and distribute accordingly.
• Handle Associate request forms for sickness