Location: Vietnam
Position Overview
Responsible for managing UIH's regional spare-parts and service logistics operations across Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia and Pakistan.
The role will ensure timely and cost-effective spare-parts support for Field Service Engineers, while managing regional inventory, warehouses, logistics providers, operational costs and spare-parts lifecycle.
Key Responsibilities
1. Spare Parts & Inventory Management
Manage regional spare-parts planning, inventory, replenishment and fulfilment.
Monitor stock availability, safety stock, ageing, excess and obsolete parts.
Coordinate with HQ and Field Service teams to ensure timely parts availability.
2. Warehouse & 3PL Management
Manage regional spare-parts warehouses and 3PL service providers.
Monitor warehouse inventory accuracy, service levels and operational performance.
Support new warehouse location assessment, project setup and implementation, and develop warehouse/3PL service strategies.
3. Logistics & Cost Management
Manage courier, freight, trucking and cross-border shipments.
Manage the regional spare-parts and logistics operating budget.
Review logistics quotations and service-provider invoices, and work with Finance on expense settlement and payment.
Identify opportunities for logistics cost optimization.
4. Spare Parts Lifecycle Management
Manage the full lifecycle of spare parts, including returns, defective parts, quarantine, recalls, firmware upgrades, scrapping and EOL/obsolete parts.
Ensure proper traceability and documentation throughout the lifecycle.
5. Systems & Process Improvement
Manage spare-parts data across SAP, WMS/G-WMS and SCM systems.
Prepare operational reports and KPIs using Excel.
Standardize SOPs and drive process improvement and automation.
Requirements
Bachelor's degree in Supply Chain, Logistics, Business, Engineering or related fields.
5-8+ years of experience in Spare Parts, Service Logistics, Aftermarket Supply Chain, Inventory or 3PL management.
Experience supporting Field Service / technical equipment / capital equipment is strongly preferred.
Regional or Southeast Asia experience is a strong advantage.
Experience with SAP/WMS, inventory planning and Excel.
Experience managing 3PL, freight forwarders and logistics service providers.
Working knowledge of international logistics and customs.
Strong analytical, problem-solving and stakeholder-management skills.
Professional English required; Chinese-English bilingual preferred.
Willingness to travel within Southeast Asia when required.
Preferred Industry Background
Medical Devices / Healthcare / Diagnostic Imaging, or other industries with complex service-parts operations such as Industrial Equipment, Automation, Robotics, Automotive, Semiconductor or Aerospace.
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