Reservation AgentLilianfels Hotel Blue Mountains Resort And Spa
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Đầu tư, Tư vấn/ Chăm sóc khách hàng, Khách sạn - Nhà hàng, Khu chế xuất/Khu công nghiệp, Thống kê, Kinh doanh, Dịch vụ
Lương: Negotiable
Hình thức: Toàn thời gian
Ngày đăng: 12/03/2024
Hạn nộp: 11/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Essential duties and responsibilities
• To ensure guest satisfaction, anticipate and exceed guest expectations promptly.
• To ensure all guest needs are dealt with accurately and efficiently.
• To ensure all internal and external customers are treated with highest priority and respect.
Other standard responsibilities
• To handle all incoming calls effectively with a professional and informative approach as per the Reservations call standards.
• To be fully aware of rate structure, packages structure, selling strategy, guarantee or cancellation policy.
• To ensure all reservations are entered in the PMS accurately with all records maintained.
• To ensure all correspondence is answered within the same day, prioritising the ones that have an urgent request.
• To keep yourself updated of the selling strategy and occupancy trend of the times ahead.
• To be aware of the Market Segmentation and Source of Business linkage to rate codes.
• To follow the procedure for correspondence check ensuring any errors if at all are eliminated and ensure all Interface bookings are updated with proper details.
• To follow sales techniques to maximize revenue
• To follow proper escalation procedures when addressing guest concerns to Management Team.
• To take on other tasks in addition of the ones stated, in a reasonable framework.
• To ensure guest satisfaction, anticipate and exceed guest expectations promptly.
• To ensure all guest needs are dealt with accurately and efficiently.
• To ensure all internal and external customers are treated with highest priority and respect.
Other standard responsibilities
• To handle all incoming calls effectively with a professional and informative approach as per the Reservations call standards.
• To be fully aware of rate structure, packages structure, selling strategy, guarantee or cancellation policy.
• To ensure all reservations are entered in the PMS accurately with all records maintained.
• To ensure all correspondence is answered within the same day, prioritising the ones that have an urgent request.
• To keep yourself updated of the selling strategy and occupancy trend of the times ahead.
• To be aware of the Market Segmentation and Source of Business linkage to rate codes.
• To follow the procedure for correspondence check ensuring any errors if at all are eliminated and ensure all Interface bookings are updated with proper details.
• To follow sales techniques to maximize revenue
• To follow proper escalation procedures when addressing guest concerns to Management Team.
• To take on other tasks in addition of the ones stated, in a reasonable framework.
Yêu cầu công việc
Required skills
• Polite, courteous, cheerful and helpful.
• Able to prioritise requests effectively.
• Genuine interests in helping and resolving guests' queries.
• Must be computer literate, knowledge of core hotel PMS and related software systems would be added advantage.
Benefits
• Professional and multi-cultural working environment
• Competitive Salary
• Social Insurance and Health care
• Training and development in career path
• Other Bonuses
• Polite, courteous, cheerful and helpful.
• Able to prioritise requests effectively.
• Genuine interests in helping and resolving guests' queries.
• Must be computer literate, knowledge of core hotel PMS and related software systems would be added advantage.
Benefits
• Professional and multi-cultural working environment
• Competitive Salary
• Social Insurance and Health care
• Training and development in career path
• Other Bonuses
Quyền lợi được hưởng
Competitive salary
Insurance in full salary
Be a part of Dynamic Team
Insurance in full salary
Be a part of Dynamic Team
Thông tin khác
Posted Date
12/03/2024
Job Level
Experienced (non-manager)
Job Function
Hospitality/Tourism > Hotel Reservation
Industry
Accommodation/Restaurant/Hotel/Tourism
Skill
Guest Service, Guest Request Handling, Strategy Selling, Guest Oriented, Guest Relation
Preferred Language
English
12/03/2024
Job Level
Experienced (non-manager)
Job Function
Hospitality/Tourism > Hotel Reservation
Industry
Accommodation/Restaurant/Hotel/Tourism
Skill
Guest Service, Guest Request Handling, Strategy Selling, Guest Oriented, Guest Relation
Preferred Language
English
Nộp hồ sơ liên hệ
Lilianfels Hotel Blue Mountains Resort And Spa
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Lilianfels Hotel Blue Mountains Resort And Spa việc làm
1 Lilianfels Ave
Quy mô: Từ 101 - 500 nhân viên
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Vị trí Reservation Agent do công ty Lilianfels Hotel Blue Mountains Resort And Spa tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Negotiable, tìm thêm việc làm về Reservation Agent hoặc công ty Lilianfels Hotel Blue Mountains Resort And Spa ở các link phía trên
Giới thiệu công ty
Lilianfels Hotel Blue Mountains Resort And Spa việc làm
1 Lilianfels Ave
Quy mô: Từ 101 - 500 nhân viên